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Privacy Policy

Privacy Policy

Cookie Policy for Bridgehaven Housing & Support Ltd

1. Purpose

Bridgehaven Housing & Support Ltd (“Bridgehaven”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, disclose, and retain personal information when individuals visit our website, contact us, enquire about our services, or otherwise interact with our organisation.

We recognise the importance of safeguarding personal information and are committed to ensuring that all personal data is processed lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and
any other applicable UK data protection legislation.

By accessing our website or communicating with Bridgehaven Housing & Support Ltd, you acknowledge that you have read and understood this Privacy Policy.

2. About Bridgehaven Housing & Support Ltd

Bridgehaven Housing & Support Ltd is a UK-based organisation providing high-quality, personcentred, non-regulated support services designed to promote independence, wellbeing, dignity, and inclusion.

Our services may include:

  • Companionship services
  • Wellbeing support
  • Independent living support
  • Housing-related support
  • Community participation
  • Social inclusion activities
  • General guidance and signposting
At the time of publication of this Privacy Policy, Bridgehaven Housing & Support Ltd does not provide CQC-regulated personal care services.
Should our services expand into regulated activities in the future, this Privacy Policy will be reviewed and amended where necessary to reflect any additional legal or regulatory obligations.

3. Our Commitment to Privacy

We understand that individuals trust us with their personal information. We are committed to ensuring that information is:
  • Collected lawfully and fairly.
  • Used only for legitimate purposes.
  • Kept accurate and up to date.
  • Stored securely.
  • Retained only for as long as necessary.
  • Protected against unauthorised access, misuse, alteration, or disclosure.
  • Processed with respect for individuals' rights and freedoms.
All employees, contractors, and authorised representatives who process personal information on behalf of Bridgehaven Housing & Support Ltd are expected to maintain strict confidentiality.

4. Information We Collect

Depending on your interaction with us, we may collect the following categories of information.

4.1 Personal Identification Information

This may include:
  • Full Name
  • Date of birth (where relevant)
  • Residential address
  • Postal address
  • Email address
  • Telephone number
  • Emergency contact details
  • Preferred communication method

4.2 Enquiry Information

When you contact us through our website, email, telephone, or social media, we may collect:
  • Nature of your enquiry
  • Information relating to services requested
  • Correspondence records
  • Appointment details
  • Feedback provided

4.3 Service-Related Information

Where appropriate, we may collect information necessary to understand support needs, including:
  • General wellbeing information voluntarily provided
  • Communication preferences
  • Accessibility requirements
  • Housing-related information
  • Support preferences
Bridgehaven Housing & Support Ltd only collects information that is necessary and proportionate for the purposes for which it is required.

4.4 Technical Information

When visiting our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Internet service provider
  • Date and time of access
  • Pages visited
  • Time spent on pages
  • Navigation history
  • Referral source
This information assists us in improving website performance and user experience.

4.5 Cookies

Our website uses cookies and similar technologies to improve functionality, monitor website usage, remember user preferences, and enhance security.
Further information is available within our separate Cookie Policy.

5. How We Collect Personal Information

Personal information may be collected directly from you when you:
  • Visit our website.
  • Complete online enquiry forms.
  • Contact us by telephone.
  • Send us emails.
  • Request information about our services.
  • Submit feedback.
  • Subscribe to newsletters or updates.
  • Participate in surveys.
  • Communicate with us through social media.

Information may also be collected automatically through cookies and website analytics technologies.

Whenever possible, personal information is collected directly from the individual concerned.

6. Why We Collect Your Information

Bridgehaven Housing & Support Ltd collects personal information for legitimate business purposes, including:
  • Responding to enquiries.
  • Providing requested information.
  • Assessing support requests.
  • Delivering services.
  • Maintaining communication.
  • Managing appointments.
  • Improving customer experience.
  • Enhancing website functionality.
  • Monitoring website security.
  • Maintaining internal records.
  • Complying with legal obligations.
  • Preventing fraud and misuse.
  • Protecting the rights and safety of individuals.
We will never collect more information than is reasonably necessary.

7. Lawful Bases for Processing

Under Article 6 of the UK GDPR, we process personal information using one or more of the following lawful bases:

Consent

Where you have freely given permission for us to process your information.
Examples include:
  • Newsletter subscriptions
  • Marketing communications
  • Optional website forms
You may withdraw your consent at any time.

Contract

Processing necessary for entering into or performing a contract.
For example:
  • Responding to service enquiries
  • Arranging appointments
  • Delivering agreed support services

Legal Obligation

Processing required to comply with UK law.
Examples include:
  • Financial record keeping
  • Tax obligations
  • Regulatory compliance
  • Fraud prevention

Legitimate Interests

Processing necessary for legitimate organisational interests provided these do not override your rights.

Examples include:

  • Improving our website
  • Website security
  • Responding to enquiries
  • Business administration
  • Managing customer relationships

8. Marketing Communications

Where you have opted in, we may occasionally contact you regarding:

  • New services
  • Company updates
  • Useful information
  • Newsletters
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
We do not send unsolicited marketing emails.

9. Sharing Your Personal Information

Bridgehaven Housing & Support Ltd does not sell, rent, or trade personal information.

We may share information where necessary with:

  • Professional advisers.
  • Accountants.
  • Legal advisers.
  • IT service providers.
  • Website hosting providers.
  • Cloud storage providers.
  • Payment processors (where applicable).
  • Government authorities where legally required.
  • Law enforcement agencies.
  • Courts or regulatory bodies.

Any third-party organisations acting on our behalf are required to process information securely
and only for authorised purposes.

10. International Data Transfers

Where personal information is transferred outside the United Kingdom, Bridgehaven Housing & Support Ltd will ensure that appropriate safeguards are in place.

These safeguards may include:

  • Adequacy Regulations.
  • International Data Transfer Agreements.
  • Standard Contractual Clauses.
  • Other legally recognised safeguards under UK GDPR.

11. Data Security

We take appropriate technical and organisational measures to safeguard personal information against accidental loss, unauthorised access, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Password-protected systems.
  • Secure cloud storage.
  • Access controls.
  • Firewalls.
  • Antivirus protection.
  • Encrypted communications where appropriate.
  • Regular software updates.
  • Staff confidentiality obligations.

Although every reasonable effort is made to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods may be determined by:

  • Legal requirements.
  • Regulatory obligations.
  • Contractual responsibilities.
  • Business needs.
  • Potential legal claims.

When information is no longer required, it will be securely destroyed, anonymised, or permanently deleted.

13. Your Rights

Under UK GDPR you have the right to:
  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information where appropriate.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Receive your information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Request human review of automated decision-making where applicable.
We aim to respond to requests within one calendar month unless permitted otherwise by law.

14. Children's Privacy

Our website and services are not specifically intended for children.
Where we become aware that personal information relating to a child has been collected without appropriate lawful authority, we will take reasonable steps to delete that information promptly.

15. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Bridgehaven Housing & Support Ltd has no control over the privacy practices of those websites and accepts no responsibility for their content or privacy policies.

Users are encouraged to read the privacy notices of any external websites they visit.

16. Changes to This Privacy Policy

We may review and update this Privacy Policy periodically to reflect:

  • Changes in legislation.
  • Regulatory guidance.
  • Organisational developments.
  • Website improvements.
  • Changes to our services.
The most current version will always be available on our website.

17. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Bridgehaven Housing & Support Ltd

18. Complaints

If you believe your personal information has not been handled appropriately, we encourage you to contact Bridgehaven Housing & Support Ltd in the first instance so that we may investigate and attempt to resolve your concerns promptly.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

Information Commissioner’s Office (ICO)

  • Wycliffe House
  • Water Lane
  • Wilmslow
  • Cheshire
  • SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk/

Making a complaint to the ICO does not affect any other legal rights or remedies that may be available to you.
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