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Accessibility Statement

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Accessibility Statement

Cookie Policy for Bridgehaven Housing & Support Ltd

1. Our Commitment

Bridgehaven Housing & Support Ltd is committed to ensuring that our website and online services are accessible to everyone, including people with disabilities.
We believe that all individuals should be able to access information about our services easily, regardless of their abilities, technology, or circumstances. We are committed to promoting equality, inclusion, and accessibility in accordance with the principles of the Equality Act 2010 and recognised accessibility best practices.
We continually work to improve the accessibility and usability of our website to provide a positive experience for all users.

2. Accessibility Standards

We aim to make our website as accessible as reasonably possible by following recognised web accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, wherever practical.
Our objective is to ensure that our website can be used by people with a wide range of needs, including those who use assistive technologies.

3. Accessibility Features

Where reasonably practicable, our website aims to include features such as:
  • Clear and consistent navigation.
  • Easy-to-read content written in plain English.
  • Logical page structure and headings.
  • Responsive design for desktop, tablet, and mobile devices.
  • Sufficient colour contrast between text and backgrounds.
  • Alternative text for meaningful images.
  • Keyboard-accessible navigation.
  • Descriptive page titles and headings.
  • Accessible online forms where applicable.
  • Compatibility with commonly used screen readers and assistive technologies.
We continue to review and improve these features as our website develops.

4. Ongoing Improvements

Accessibility is an ongoing process.
We regularly review our website to identify areas where improvements can be made and, where possible, implement updates that enhance accessibility for all users.
As our services and website evolve, we remain committed to adopting good accessibility practices and addressing barriers wherever reasonably possible.

5. Known Limitations

Although we strive to ensure that all areas of our website are fully accessible, some content or third-party services may not yet fully meet recognised accessibility standards.
Examples may include:
  • Third-party embedded content.
  • External websites linked from our pages.
  • Older downloadable documents.
  • Features provided by external service providers.
We are committed to addressing any identified accessibility issues wherever reasonably practicable.

6. Alternative Formats

If you experience difficulty accessing any information on our website, we will make reasonable efforts to provide the information in an alternative format where possible.
Alternative formats may include:
  • Large print.
  • Accessible PDF.
  • Microsoft Word documents.
  • Information provided by email.
  • Information explained by telephone where appropriate.
Please contact us if you require information in an alternative format or need additional assistance.

7. Reporting Accessibility Issues

We welcome feedback regarding the accessibility of our website.
If you encounter any accessibility barriers or experience difficulty accessing information, please let us know. We will investigate the issue and aim to provide an appropriate response as soon as reasonably practicable.
When contacting us, please include:
  • The webpage or document you were trying to access.
  • A description of the issue.
  • The device and browser you were using (if known).
  • Any assistive technology you were using, if relevant.
Your feedback helps us improve the accessibility of our website for all users.

8. Third-Party Websites

Our website may contain links to external websites operated by third parties.
Bridgehaven Housing & Support Ltd cannot guarantee the accessibility of third-party websites or services and is not responsible for their accessibility standards or content.
Users are encouraged to review the accessibility information provided by those organisations where available.

9. Changes to This Statement

This Accessibility Statement may be reviewed and updated periodically to reflect changes to our website, services, applicable legislation, or recognised accessibility standards.
The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Accessibility Statement or require assistance accessing any part of our website, please contact:

Bridgehaven Housing & Support Ltd

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