FAQ
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Frequently Asked Questions
About Bridgehaven
Bridgehaven Housing & Support Ltd is a premium companionship, wellbeing and independent living support provider. We help people remain connected, maintain their independence and enjoy life through personalised, non-regulated support services delivered with dignity, compassion and professionalism.
Our services are available to adults aged 18 and over who would benefit from companionship, social interaction, practical support or assistance with maintaining their independence.
No. Bridgehaven currently provides non-regulated services. We do not provide personal care such as washing, dressing, toileting or medication administration. Our focus is companionship, wellbeing, independent living support and housing-related support.
We currently operate within our designated service areas. Please contact us to check whether we provide services in your location.
Booking Our Services
Simply contact our team by telephone, email or through our website. We’ll arrange an initial consultation to understand your needs before recommending the most suitable service.
Yes. Our minimum booking is 2 hours, ensuring every visit provides meaningful companionship and value.
Absolutely. Many of our clients choose weekly or multiple weekly visits, while others book support as needed.
No. We offer flexible services with no long-term contracts.
Yes. We offer Bridgehaven Hour Bundles, allowing clients to purchase support hours in advance for convenience and better value.
Yes. Every service is tailored to meet the individual needs, preferences and lifestyle of each client.
Bridgehaven Hour Bundles
Hour Bundles allow clients to purchase a set number of support hours each month rather than paying after every visit.
We currently offer:
* Pay As You Go
* Essential Bundle (10 Hours)
* Lifestyle Bundle (20 Hours)
* Signature Bundle (40 Hours)
We also offer bespoke support packages for clients with unique requirements.
Any expiry dates or rollover arrangements will be discussed when your package is agreed.
Yes. Additional hours can be purchased at any time, subject to availability.
Pricing & Payment
As every client has different needs, we provide personalised quotations based on the level of support required.
We accept secure bank transfers and other approved payment methods.
Payments are usually made in advance for Hour Bundles or in accordance with the agreed payment schedule for individual bookings.
Some services may require payment in advance. This will be confirmed before services commence.
Activities & Expenses
No. The hourly rate covers your companion’s time and support only.
Examples include:
* Meals and refreshments
* Coffee shops
* Cinema tickets
* Theatre tickets
* Museum admission
* Shopping purchases
* Public transport
* Taxi fares
* Parking charges
* Entry fees to attractions
Where a companion participates in an activity solely to provide support, clients are generally responsible for the companion’s reasonable participation costs (for example, admission tickets or a meal where appropriate).
Yes. Families are welcome to agree a spending limit for outings and activities. If additional expenditure is anticipated, approval will be sought wherever reasonably practicable.
Yes. Receipts can be provided where expenses have been agreed and incurred on behalf of a client.
Our Companions
Our companions are carefully selected for their compassion, professionalism, reliability and commitment to delivering exceptional support.
Yes. Where appropriate, companions undergo DBS checks before working with Bridgehaven.
Where applicable, companions are required to maintain appropriate insurance, including Public Liability Insurance and Business Motor Insurance if transporting clients using their own vehicle.
Yes. Wherever possible, we aim to provide continuity by matching clients with the same companion.
Yes. We will always do our best to accommodate individual preferences.
Yes. We will try to match you with a suitable companion whenever possible.
Safety & Safeguarding
Safety is our highest priority. We have safeguarding procedures, risk assessments and robust recruitment processes to ensure our services are delivered safely and professionally.
Please contact us immediately. We take all concerns seriously and will investigate promptly and fairly.
Bridgehaven processes personal information in accordance with UK GDPR and the Data Protection Act 2018.
Companions are trained to follow our Lone Working and Safeguarding procedures and may end a visit if their safety is at risk.
Transport
Yes. Companions can accompany clients to:
* GP appointments
* Hospital appointments
* Shopping trips
* Community activities
* Social outings
* Family visits
Where appropriate and subject to insurance and availability, companions may be able to accompany clients using agreed transport arrangements.
No. Transport costs are separate unless otherwise agreed.
Cancellations
Yes. Please provide as much notice as possible. Full details can be found in our Cancellation Policy.
In the unlikely event that we need to cancel a visit, we will make every effort to provide an alternative companion or rearrange the booking.
We will always prioritise the safety of our clients and companions. Where services are affected, we will contact you as soon as possible to discuss alternative arrangements.
Companions are trained to follow our Lone Working and Safeguarding procedures and may end a visit if their safety is at risk.
Getting Started
Contact our friendly team by telephone, email or via our website. We’ll arrange an initial consultation to understand your needs and recommend the most suitable support.
At Bridgehaven, we believe life is meant to be shared. We provide premium companionship and independent living support with kindness, professionalism and respect, helping people remain connected, confident and independent while giving families complete peace of mind.
Ready to Begin Your Bridgehaven Journey?
Whether you’re looking for companionship for yourself or someone you love, we’d love to hear from you.